Returns & Refunds

Each shop sets and honours its own returns and refunds policy, because the shop is the seller and holds the goods. Check the shop's policy before you buy, and raise any return, exchange or refund with that shop directly.

If a shop will not honour its stated policy, tell us at hello@shopinph.com. We cannot issue a refund on the shop's behalf, but a shop that mistreats buyers does not stay on the marketplace.

When you pay online, the money settles to the shop, not to ShopInPH. A refund for a purchase is therefore made by the shop through the same payments partner, back to the method you paid with.

If you run a shop, your ShopInPH subscription is billed per period. You can cancel at any time and keep your shop live until the end of the period you have paid for; we do not pro-rate a part-used period.

If you are charged in error, or a payment is taken for a period you did not use because of a fault on our side, write to hello@shopinph.com and we will put it right.